FAQ

WHEN WASHING CLOTHES PLEASE WASH ON WARM OR COLD WATER AND
WASH THE CLOTHES BY ITSELF. DRYER INSTRUCTIONS IF YOU’RE USING A DRYER MAKE
SURE YOU DRY THE CLOTHES INSIDE OUT AND BY ITSELF. DRY ON LOW HEAT OR USE THE
AIRDRY OPTION. IF YOU’RE NOT USING THE DRYER YOU CAN AIR DRY THE CLOTHES ON A
RACK. YOU ALSO CHECK THE WASH INSTRUCTIONERS ON THE CLOTHES OR GO TO OUR
WEBSITE LOOK AT THE PRODUCT DESCRIPTION OF THE PRODUCT YOU BOUGHT.

WE ACCEPT PAYMENTS BY CREDIT
AND DEBIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER), PAYPAL,
AMAZON PAY, APPLE PAY, SEZZLE, AND HYPLAND ISSUED GIFT CARDS/STORE CREDITS. WE
DO NOT ACCEPT PRE-PAID CARDS.

ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 7-10 BUSINESS DAYS UNLESS THE SPECIFIC PRODUCT DESCRIPTION STATES OTHERWISE. THE CUSTOMER IS EMAILED A TRACKING NUMBER WHEN THE ORDER SHIPS. DOMESTIC ORDERS TYPICALLY ARRIVE WITHIN 1-5 BUSINESS DAYS AFTER THE ORDER HAS SHIPPED, EXCLUDING SUNDAYS, FEDERAL HOLIDAYS, AND UNANTICIPATED SHIPPING DELAYS. TIMELINES FOR ARRIVAL DEPEND ON DOMESTIC LOCATION. DELIVERY DELAYS ARE NOT COMMON BUT CAN OCCUR AND ARE NOT CONTROLLED BY HYPLAND. PLEASE NOTE, SOME DOMESTIC ORDERS OVER $200.00 MAY REQUIRE A SIGNATURE FOR DELIVERY. IF AN ATTEMPTED DELIVERY NOTICE IS LEFT BY THE SHIPPING COURIER, PLEASE FOLLOW UP FOR REDELIVERY OR PICKUP INSTRUCTIONS. HYPLAND CANNOT SCHEDULE REDELIVERY ATTEMPTS.

INTERNATIONAL DELIVERY CAN TAKE UP TO 5-21 DAYS AFTER IT IS SHIPPED. THESE TIMELINES DEPEND ON YOUR COUNTRY'S PROCESSING, CUSTOMS, AND DELIVERY PROTOCOLS.

DOMESTIC AND INTERNATIONAL ORDERS ARE SHIPPED
VIA THE UNITED STATES POSTAL SERVICE (USPS), FEDERAL EXPRESS, OR
DHL.  BLUE MEN CLOTHING SHIPS TO P.O. BOXES AND U.S. MILITARY BASES
IN ADDITION TO RESIDENTIAL AND BUSINESS ADDRESSES.

PLEASE MAKE SURE THE ADDRESS IS ENTERED IN
ENGLISH AND CORRECTLY FORMATTED TO AVOID RETURNS. TRACKING NUMBERS ARE EMAILED
WHEN THE ORDER SHIPS. ONCE ITEMS ARE SHIPPED, CUSTOMERS MAY TRACK THE PACKAGE
VIA THE SHIPPING CARRIER INDICATED IN THE SHIPPING NOTIFICATION EMAIL.

 

INTERNATIONAL SHIPMENTS MAY BE CHARGED
ADDITIONAL CUSTOMS DUTIES AND TAXES NOT INCLUDED IN THE BASE SHIPPING COSTS.
THESE FEES ARE DETERMINED BY THE RECEIVING COUNTRY BASED ON ITEM TYPE AND
DECLARED VALUE.  HYPLAND MAINTAINS NO CONTROL OVER ANY ADDITIONAL
DUTIES AND FEES ASSESSED. CUSTOMER IS RESPONSIBLE FOR PAYMENT OF ANY CUSTOMS
FEES.

OUR SELLER AND BUYER PROTECTION POLICIES DO NOT ALLOW FOR ADDRESS CHANGES. PLEASE DOUBLE CHECK THE ADDRESS BEFORE COMPLETING THE ORDER AT CHECK OUT, MAKING SURE APT, UNIT, OR SUITE NUMBERS ARE INCLUDED. IF AN ADDRESS WAS ENTERED IN ERROR, PLEASE EMAIL BLUEMENSCLOTHING@GMAIL.COM WITH THE ORDER NUMBER.

WE WILL ATTEMPT TO CANCEL ORDERS MADE WITHIN THE FIRST 15 MINUTES OF
ORDERING.

OUR TEAM WORKS DILIGENTLY TO FULFILL ORDERS PROMPTLY, AND ONCE AN ORDER
HAS ENTERED OUR PROCESSING SYSTEM, WE ARE UNABLE TO MODIFY OR CANCEL IT BEYOND
THIS TIMEFRAME; EVEN THOUGH YOU MAY NOT HAVE RECEIVED CONFIRMATION OF ORDER
SHIPPING. THIS IS BECAUSE WE AIM TO GET YOUR PRODUCTS TO YOU AS QUICKLY AS
POSSIBLE, AND MODIFICATIONS/CANCELLATIONS AT THIS STAGE CAN DISRUPT THE
FULFILLMENT PROCESS.

UPON RECEIPT OF THE ORDER, WE WILL BE MORE THAN HAPPY TO PROVIDE RETURN
INSTRUCTIONS. WE ASK THAT CUSTOMERS CAREFULLY CHECK ALL ORDER AND SHIPPING
DETAILS BEFORE COMPLETING THE CHECK OUT PROCESS. 

TRACKING NUMBERS CAN TAKE UP
TO 48 HOURS BEFORE UPDATING. IF AN UNUSUAL AMOUNT OF TIME PASSES BEFORE SHOWING
AN UPDATE, PLEASE CONTACT US HERE

SHIPPING COURIERS SCAN
PACKAGES "DELIVERED" AFTER THE MAIL CARRIER DELIVERS. IF YOU RECEIVED
A "DELIVERED" STATUS BUT BELIEVE IT IS HAS NOT BEEN DELIVERED, PLEASE
FOLLOW UP WITH THE LOCAL USPS POSTAL DELIVERY PERSONNEL OR POST OFFICE FOR
FURTHER INFORMATION. WE ALSO SUGGEST FOLLOWING UP WITH PERSONS IN THE HOME,
RESIDENTIAL COMPLEX, ETC. WHO MAY HAVE RETRIEVED THE ITEM ON YOUR BEHALF.

UNFORTUNATELY, WE CANNOT MAKE
SIZE CHANGES OR ADDITIONS TO EXISTING ORDERS. ONCE AN ORDER HAS ENTERED OUR
PROCESSING SYSTEM, WE ARE UNABLE TO MODIFY OR CANCEL THE ORDER. 

 IN MOST CASES WE DO NOT,
HOWEVER THERE ARE SITUATIONS WHERE WE HAVE A LIMITED RESTOCK. ALL RELEASE AND
RESTOCK INFORMATION IS SENT VIA OUR MAILING LIST AND SOCIAL MEDIA. WE SUGGEST SIGNING UP FOR THE MAILING LIST FOR PRODUCT RE-RELEASE UPDATES. SIGNING UP IS THE BEST WAY TO STAY CURRENT OF ALL PENDING RELEASES AND OTHER UPDATES.

ITEMS PURCHASED ON SALE ARE FINAL SALE - NO EXCEPTIONS. REFUNDS, EXCHANGES, AND RETURNS ARE NOT OFFERED ON FINAL SALE ITEMS. PLEASE SHOP WISELY. 

YOU MAY RETURN YOUR UNWORN, UNLAUNDERED, OR
UNALTERED GARMENT(S) FOR A FULL REFUND OF THE ITEM(S) WITHIN 10 DAYS OF
DELIVERY. ITEMS RETURNED 10 DAYS POST DELIVERY, WILL BE ISSUED A STORE CREDIT
WHICH CAN BE USED TOWARD A FUTURE PURCHASE. ALL RETURNS MUST BE MADE WITHIN 30
DAYS OF RECEIPT. GARMENTS INSPECTED AND ASSESSED AS WORN, LAUNDERED, OR
ALTERED, WILL BE RETURNED TO CUSTOMER. SHOES, HEADWEAR, SOCKS, MASKS, RUGS,
DOORMATS, TAPESTRIES, PILLOWS, OR UNDERGARMENTS ARE NOT RETURNABLE.

 

THE STORE CREDIT WILL ONLY INCLUDE THE COST OF
THE ITEM(S) AND ANY APPLICABLE TAXES PAID (CALIFORNIA RESIDENTS). INITIAL
SHIPPING CHARGES ARE NOT CREDITED. STORE CREDIT DOES NOT EXPIRE AND CAN BE USED
TOWARDS ANY FUTURE PURCHASE. 

 

PLEASE CONTACT US HERE - WITHIN THIS TIME FRAME TO MAKE THE
REQUEST. PLEASE INCLUDE THE ORDER NUMBER AND REASON FOR THE REQUEST. CUSTOMERS
ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.

YOU MAY RETURN YOUR UNWORN, UNLAUNDERED, OR
UNALTERED GARMENT(S) FOR A FULL REFUND OF THE ITEM(S) WITHIN 10 DAYS OF
DELIVERY. ITEMS RETURNED 10 DAYS POST DELIVERY, WILL BE ISSUED A STORE CREDIT
WHICH CAN BE USED TOWARD A FUTURE PURCHASE. ALL RETURNS MUST BE MADE WITHIN 30
DAYS OF RECEIPT. GARMENTS INSPECTED AND ASSESSED AS WORN, LAUNDERED, OR
ALTERED, WILL BE RETURNED TO CUSTOMER. SHOES, HEADWEAR, SOCKS, MASKS, RUGS,
DOORMATS, TAPESTRIES, PILLOWS, OR UNDERGARMENTS ARE NOT RETURNABLE.

 

THE STORE CREDIT WILL ONLY INCLUDE THE COST OF
THE ITEM(S) AND ANY APPLICABLE TAXES PAID (CALIFORNIA RESIDENTS). INITIAL
SHIPPING CHARGES ARE NOT CREDITED. STORE CREDIT DOES NOT EXPIRE AND CAN BE USED
TOWARDS ANY FUTURE PURCHASE. 

 

PLEASE CONTACT US HERE - WITHIN THIS TIME FRAME
TO MAKE THE REQUEST. PLEASE INCLUDE THE ORDER NUMBER AND REASON FOR THE
REQUEST. CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.

ALL INQUIRIES CAN BE SENT HERE. PLEASE ALLOW UP TO 24 HOURS
TO RESPOND TO EMAIL CORRESPONDENCE. EMAILS ARE ANSWERED MONDAY - FRIDAY BETWEEN
8:00 A.M. - 4:00 P.M. PST. EMAILS RECEIVED ON WEEKENDS AND HOLIDAYS WILL BE
ANSWERED THE NEXT BUSINESS DAY. IF THE INQUIRY IS REGARDING AN EXISTING ORDER,
PLEASE MAKE SURE TO INCLUDE THE ORDER NUMBER AND A MESSAGE TO EXPEDITE THE
RESPONSE AND RESOLUTION.  PLEASE NOTE, SENDING MULTIPLE EMAILS WITH
DIFFERENT MESSAGES, MAY SLOW DOWN THE RESPONSE TIME.  WE ENCOURAGE
CUSTOMERS TO SEND ONE MESSAGE PER ORDER INQUIRY.